Terms & Conditions for Product Sales

Payment

We use PayPal to take secure payments. You don’t need to have a PayPal account; you can simply use your bank/credit card to make the payment. We do not ever have access to any of your financial information. We receive an email from PayPal once the payment has cleared, and then we start packaging it for delivery.

Delivery

We will despatch your order within two working days unless there is a specific reason why we cannot achieve this, such as a sick alpaca needing attention. If there is going to be a delay, we will email you to explain and give you the option to cancel your order.

If you are nearby and would like to collect your purchase in person, please email us to arrange a time. COVID-19 precautions will be in place, as necessary. We will refund the delivery fee once you have collected your purchase.

Post & Packaging Costs

Mainland UK £20 Parcelforce 48-hour 

Shipping Worldwide

Please contact us for a quote if delivery is to the UK Highlands and Islands or Overseas.

Import duty and VAT for deliveries outside of the UK vary from country to country. Please check if you are likely to have to pay import duty or customs tax. We cannot provide any advice on import tax laws or costs.

Pricing Policy

All prices are correct at the time of going to press, inclusive of VAT at the current rate. We do, however, reserve the right to change the price and specification of products without prior notice.

Guarantee & Returns

We hope that you will be delighted with your order. On the rare occasion you are unhappy, please get in touch within 24 hours of receipt via email. Any items being returned must be returned in their original condition within seven days. We will process any refund as soon as we receive your parcel.

We will not be responsible for return postage. We recommend that you use recorded delivery when returning items because we will not grant a refund or exchange on any product that does not reach us.